Return Policy At Koi Empire, we take great care to ensure that all our products meet high quality standards before dispatch. Please note that all sales are final. Once goods have been purchased and dispatched, we do not accept returns, exchanges, or refunds for any reason, including but not limited to: Change of mind Incorrect product selection Compatibility issues Improper handling or storage after delivery We strongly encourage customers to carefully review product descriptions, specifications, and suitability before completing a purchase. If you have any questions about a product, please contact us prior to placing your order, and our team will be happy to assist. In the unlikely event that you receive goods that are damaged during transit or incorrect due to our error, please notify us within 24 hours of delivery, along with clear photographic evidence. Each case will be reviewed individually. By completing a purchase with Koi Empire, you acknowledge and agree to this return policy.